Help center

Practical help for Suite and Desk.

Short guides for setting up businesses, creating vouchers, sending offers, tracking redemptions, and troubleshooting common issues.

3 articles

Suite setup

Hotels, restaurant groups, and business admins

Getting started with Suite

Set up the operator side of Concierge Drawer so your team can create offers, invite staff, and track activity.
Suite admins and operators

Managing businesses

Keep hotel, restaurant, bar, spa, and experience profiles accurate so Desk users and guests see the right information.
Suite admins, business managers, and marketers

Improving business branding and link attribution

Use business imagery and voucher tracking fields to make guest-facing vouchers feel polished and easier to measure.
1 article

Desk setup

Concierges, front desk teams, and sender accounts

Getting started with Desk

Desk is where staff browse available offers, choose the right voucher, and send it to a guest.
2 articles

Vouchers

Suite admins and business managers

Creating a voucher

Create a voucher that is clear for staff to send and clear for guests to redeem.
Suite admins and business managers

Publishing a voucher

Move a voucher from draft/testing into the right live audience without surprising your team.
1 article

Desk

Concierges and front desk staff

Sending a voucher

Send the right voucher to a guest by SMS or email without leaving the Desk workflow.
1 article

Reporting

Suite admins, operators, and managers

Tracking redemptions

Use Suite reporting to understand what was sent, redeemed, and working across businesses or teams.
1 article

Team management

Suite admins and business managers

Inviting team members

Invite the right people at the right level so they can manage organizations, businesses, or send vouchers.
1 article

Billing

Suite owners and billing admins

Billing basics

Understand where billing lives and what to check when a subscription or payment question comes up.
1 article

Compliance

Suite admins and Desk senders

SMS consent basics

Understand the consent expectations when sending vouchers by SMS.
2 articles

Troubleshooting

Suite and Desk users

Troubleshooting login links

Fix common issues with magic links, password login, and invitation links.
Desk senders and Suite admins

Troubleshooting voucher delivery

Work through the common reasons a guest may not receive or redeem a voucher.