Steps
1
Use the newest email
Magic links and invitation links can expire. If you requested more than one, use the most recent message.
2
Check the right inbox
Use the email address associated with your invitation or account.
3
Check spam and filters
Search for Concierge Drawer if the message does not appear after a minute.
4
Request a fresh link
Return to sign in and request a new link if the old one expired.
5
Contact support
If the link still fails, email support with your email address, organization, and which app you are trying to access.
Good to know
- Do not forward magic links to another person.
- Open the link in the same browser where you plan to use the app.
- If you were invited, accept the invitation instead of creating a separate account.