Integrations / Coming soon

The tools you know.
Working together.

PMS and POS connections are on the way. Explore what's planned while your team starts sending vouchers today.

Your systems will talk to us.
You'll see the results.

Two ways to connect, built around how your property management system shares guest events.

For most properties

Connect once, stay in sync

Webhook connections will let your PMS notify Concierge Drawer when a guest checks in, checks out, or changes a reservation.

  • Automatic guest-event notifications
  • Delivery retries and event history
  • Planned for Lightspeed Hotel, apaleo, Cloudbeds, and Mews

For enterprise systems

A continuous connection

Oracle OHIP streaming will keep a connection open to receive guest events as they happen, built for properties with a high volume of activity.

  • A live stream of guest events
  • Designed to resume after interruptions
  • Planned for Oracle OHIP

Property management systems (PMS)

Lightspeed Hotel

PMS / Webhook

Coming soon

Planned guest-event notifications to connect your property with voucher automation.

  • Guest check-in
  • Guest checkout
  • Reservation updates and cancellations

Oracle OHIP

PMS / Streaming

Coming soon

A planned streaming connection for hotel groups that need guest events across a busy operation.

  • Guest check-in
  • Guest checkout
  • Reservation updates and cancellations

apaleo

PMS / Webhook

Coming soon

A planned connection for hotels using apaleo, bringing guest and reservation events into your voucher program.

  • Guest check-in
  • Guest checkout
  • Reservation updates

Cloudbeds

PMS / Webhook

Coming soon

Planned support for guest events from properties using Cloudbeds, from independent hotels to hostels.

  • Guest check-in
  • Guest checkout
  • Reservation updates

Mews

PMS / Webhook

Coming soon

A planned connection for properties using Mews, so reservation activity can trigger the right guest offer.

  • Guest check-in
  • Guest checkout
  • Reservation updates

Point of sale systems (POS)

Oracle MICROS

POS / Staff-assisted redemption

Coming soon

Planned support for staff to look up and validate guest vouchers as part of their point of sale workflow.

  • Voucher lookup by short code
  • Staff-confirmed redemption
  • Redemption history and attribution

Help shape what comes next.

Use a different POS? Tell us which system your team relies on so we can prioritize future connections.

Request an integration

From check-in
to your guest's phone.

The planned automation flow. Until integrations arrive, your team can create and send vouchers directly from Suite and Desk.

  1. 01

    Guest checks in

    Your PMS will notify Concierge Drawer when the guest arrives.

  2. 02

    Your rules run

    The planned rules will match guest events to offers you've configured.

  3. 03

    Voucher delivered

    Matching offers will be sent by SMS or email as a branded voucher link.

  4. 04

    Staff confirms

    Your team will confirm redemption, with the visit recorded in your reporting.

Don't see your
PMS or POS?

Tell us what your property uses. Your requests help guide which integrations we build next.