Steps
1
Open dashboard or voucher activity
Start from the organization dashboard for broad activity or a voucher detail page for a specific offer.
2
Compare sends and redemptions
Look at how many vouchers were sent, how many were redeemed, and which offers are generating real guest activity.
3
Filter by business or date
Use the relevant business and reporting period to keep the numbers tied to an operational question.
4
Review sender attribution
See which concierges or staff members are driving sends when attribution is available.
5
Export when needed
Use exports for deeper reporting, partner recaps, or internal reviews.
Good to know
- Redemptions measure completed guest action. Sends measure staff activity. You need both.
- Low redemption can mean weak offer fit, unclear terms, or poor timing.
- Use early data to improve the offer, not just judge it.