Steps
1
Send only expected messages
Only send a voucher by SMS when the guest requested it, agreed to receive it, or clearly expects that follow-up.
2
Use the voucher for the requested offer
Do not use voucher sending as a general marketing blast.
3
Keep guest context accurate
Make sure the voucher reflects the offer and business the guest expects.
4
Respect opt-outs
If a guest opts out or asks not to receive messages, do not continue sending SMS messages.
5
Review the legal pages
Use the TCPA terms and SMS privacy pages for the current public policy language.
Good to know
- When in doubt, ask the guest before sending.
- Email may be better than SMS for guests who did not provide phone consent.
- Consent is part of hospitality. A surprise text is not a polished guest experience.