Steps
1
Open organization billing
Billing is managed from Suite organization settings when billing is enabled for your workspace.
2
Review the active plan
Confirm the subscription status, renewal timing, and any usage assumptions tied to your account.
3
Check business coverage
Make sure the businesses you expect to use Concierge Drawer are covered by the right plan or pilot arrangement.
4
Contact support for billing changes
For plan changes, invoice questions, or billing corrections, contact [email protected].
5
Keep owner access current
Make sure at least one active admin can reach billing settings and receive account emails.
Good to know
- Billing questions should come from an admin or account owner when possible.
- Include the organization and business name when emailing billing questions.
- Do not share card or sensitive payment details over email.